Grievance Redressal Cell

Sushrutha Institute of Ayurveda Medical Sciences & Research Center, Davangere – 05

Chairman: Dr. Akbar Khan

Coordinator	Student Coordinators
	AARAMBA	AARADHANA	AAROHANA
Dr. Shraddha	Asfia	Priya	Vijayalakshmi
Dr. Sowmya	Tammana	Reddy	Pratiksha
	Vaishnavi	Keerthi	Veeresh LR
	Safina Davalsab

About the Grievance Redressal Cell

The Grievance Redressal Cell at SIAMS&RC is established to address and resolve the grievances of students and other stakeholders in a fair, transparent, and timely manner. The Cell ensures that concerns are acknowledged, investigated, and acted upon promptly, thereby maintaining a harmonious and supportive educational environment.

Students can approach the Cell directly or submit their grievances through the official grievance email.

Email for Filing Complaints

sapgrievanceredressalcell@gmail.com

Objectives of the Grievance Redressal Cell

• To develop a responsive, accountable, and supportive attitude among all stakeholders.
• To encourage students to express their grievances freely and without fear.
• To maintain a healthy, harmonious, and positive academic atmosphere.
• To prevent issues by addressing them early and fairly.
• To ensure that no student faces any form of retaliation for submitting a grievance.

Mechanisms for Submitting Grievances

• Students may submit grievances via the official email ID.
• A Suggestion/Complaint Box is installed on campus for written submissions related to academics or administration.
• Students are encouraged to report genuine concerns or suggestions for improvement.

Roles & Responsibilities

• To redress grievances promptly and judiciously.
• To investigate concerns received via email or written submissions.
• To review all cases formally and act according to institutional policies and management directions.
• To communicate resolutions within the stipulated time frame.
• To ensure confidentiality and fairness throughout the process.

Functions of the Grievance Redressal Cell

1. Prompt Response

• Each grievance is attended to immediately upon receipt.

2. Case Review

• The Cell reviews all submitted cases and forwards them to the concerned authority when required.

3. Fair Action

• Appropriate action is taken as per institutional policies and available documentation.

4. Resolution Assurance

• The Cell ensures that every grievance is resolved within the prescribed time frame.

5. Positive Campus Culture

• Advises students to avoid inciting conflict among peers or staff.
• Encourages staff to be supportive and avoid any retaliatory behavior.

The Grievance Redressal Cell plays an essential role in ensuring student well-being and maintaining a transparent, fair, and student-friendly environment at SIAMS&RC

The Grievance Redressal Cell handles grievances in a structured manner, ensuring confidentiality and timely resolution as per institutional policy.

• Receive and record grievances
• Review and assess the issue
• Facilitate resolution with appropriate stakeholders
• Communicate outcomes and close the grievance